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Answers to FAQ

PART 1: PRE-SALES QUESTIONS

How do I place an order?
To order an account simply click on the PayPal button for the account you wish to order.

Are there any restrictions to the content I can put on my server?
Yes - child pornography and other materials that are illegal are not allowed. Click here to read our Acceptable Use Policy.

How can we offer such a good deal?
First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not. Second, most of our customers run small businesses or personal websites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same package as everyone else. Third, we don't spend a lot of money running a fancy website, or on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us anything (we just have to offer a product that people want to tell their friends about).

Do I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your site is available 24/7 for you to update.

How soon will my account be set up and ready for use?
Account orders are placed in a queue and are processed in the order in which they are received. As soon as your account is set up you can immediately begin uploading via your IP address. It may take up to a few days for your domain name to resolve to our servers.

PART 2 DOMAIN NAME QUESTIONS:

How long does it take to register a domain name?
It only takes a few hours, but it may be 24 to 48 hours before the domain can actually be accessed from the web.

Where can I register a Domain Name?
You can register a domain with us for as low as $8.75 per year. If you need to register a domain, please click here.

What if I already have a registered Domain name?
You have to change the DNS so that your site can be activated on our servers. It usually takes 24 - 48 hours for your site to resolve to our servers. Just contact the registrar or hosting company that you registered with and ask them to change your name servers to the name servers specified in your welcome email. You can sign up for your hosting account with us either before or after you do this.

PART 3: TECHNICAL QUESTIONS

How do I upload my site online?
Uploading your site can be done in many ways, but the most popular is FTP.

When your hosting account was created, you should have been provided with an FTP account. Using software such as CuteFTP or WS_FTP, you can log into your host. Then, using the program like a normal windows program, you can drag and drop files onto your web host. These files become live online instantaneously.

What happens after I order an account?
We will begin setting up your account - often within minutes of receiving your order. Once your account is ready and payment is processed, we will contact you via the email address from your Paypal account.

Can I use CGI scripts?
Yes, you will have your own CGI-BIN where you can install your own scripts. All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script.

Is my site backed up and how often?
It is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. We are NOT held liable in any way for any files, money, time, effort, etc... lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not. Again, back ups are the client's responsibility.

How do I get my email?
If you're familiar with your email client's setup, use the following information to retrieve email from your POP account.

Incoming mail (POP3) server:	mail.yourdomain.com
Outgoing mail (SMTP) server:	mail.yourdomain.com
Webmail:	http://yourdomain.com/webmail

PART 4: ACCOUNT & BILLING QUESTIONS

What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal system.

Can I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading.

How do I cancel my Account?
You can cancel your account at any time by canceling the subscription in Paypal. You can also cancel your account by sending us a email, with cancel my account in the subject line.

What about billing and over due policies?
If a Paypal payment fails, your account will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.

PART 4: ACCOUNT & BILLING QUESTIONS

What method of payment can I use?
We accept credit cards and e-checks via the secure PayPal system.


	Can I upgrade my plan or features later? You can purchase new or expanded features, or upgrade to a new plan. There is no set up fee for upgrading. How do I cancel my Account? You can cancel your account at any time by canceling the subscription in Paypal. You can also cancel your account by sending us a email, with cancel my account in the subject line. What about billing and over due policies? If a Paypal payment fails, your account will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers. PART 5 DOT-NAME FAQ Who can register a dot-name domain? dot-name is for individuals. Any person can register a .name domain. In addition it is possible to register a .name on behalf of a fictional character, if you legally own this character. You can find full details on Registration Restrictions here. Can I register my lastname.name? In order to allow the maximum number of people to register their .name domain you can only register firstname.lastname.name - not just lastname.name. For example, if your name is Jennifer Smith you can register jennifer.smith.name, j.smith.name or even smith.jennifer.name. There are many possibilities - as long as you have two dots in the domain. Can I get a firstname@lastname.name email address? Yes you can! An email forwarding service will be available to give you a convenient and easy to remember an email address. The service will simply forward all your email from your firstname.lastname.name address to any email address of your choice. Email forwarding is an additional service to your domain name and can be purchased through your Registrar. What can I use my Name domain for? Your .name domain will become your digital identity. A .name will make it easy for everyone to remember your email and web address. It is all you need to create your presence in the new digital world. You may want to use it for your website, and have a http://www.firstname.lastname.name web address. You can create your own personal website where you can showcase your interests or communicate with family and friends across the world. Your imagination is the only limit. You also have the flexibility to create as many sub-levels on your domain as you like. If you are a football fan why not create football.martin.johnson.name? Or if you are expecting, you could create newaddition.jennifer.smith.name to announce your new baby. email address And you can stay in touch with your friends, family and colleagues with your firstname@lastname.name email address (see below). What could be easier to remember? What is a top-level domain (TLD)? A top level domain is the letters or word to the right of the last dot in a domain name. The most commonly known top-level domains today are generic domains such as .com, .net or .org. There are also country-specific domains such as .se for Sweden, .de for Germany and .to for Tonga. The .name TLD is one of the new generic TLDs that have been recently introduced. What is a Registry? A Registry is an organization or a company that maintains the "master list" of domain names for a particular top level domain (TLD), for example, .name The Registry receives domain name service information from Registrars who register domains on behalf of the Registrant (customer). The Registry then puts that information into what is called a "zone file" so that users all over the world can access the information found at these domains.

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